Anserra Terms of Service
Terms and Definitions
"Terms" means these Terms of Service of the Anserra Service.
"Company" or "Provider" means Individual Entrepreneur Igor Dar, Georgia, identification number 305877637, legal address Georgia, Tbilisi, Saburtalo district, Bakhtrioni str., N22, flat 25.
"Service" means the Anserra web service located at anserra.io and its related subdomains.
"User" or "Client" means the person who has accepted these Terms and uses the Service.
"Site" means the website anserra.io and its related subdomains.
"Account" means the User's account in the Service.
"Content" means any data, files, and materials posted, uploaded, or created in the course of using the Service, including recommendations and technical files generated by the Service.
"Subscription Period" means the period for which the User has paid under the selected pricing plan.
1. General Provisions
1.1. These Terms govern the use of the Service.
1.2. By using the Service, the User fully and unconditionally accepts these Terms. The Privacy Policy and the Refund Policy published on the Service website form an integral part of these Terms.
1.3. These Terms are accepted by an affirmative action of the User, including by creating an account, ticking an acceptance box, or another confirming action provided by the Service interface or the Paddle checkout form. The Company records the date, time, and version of the Terms accepted. A User who does not agree with these Terms is not entitled to use the Service.
1.4. Use of the Service is permitted for persons who are at least 18 years old and have full legal capacity to enter into contracts, or who act on behalf of a legal entity or sole proprietorship with the corresponding authority. By registering, the User represents that it has attained the age of majority. The Company relies on such representation and is not obliged to carry out age verification in the absence of a legal requirement to do so. Where an account has been created in breach of this clause, including by providing false information about age, the Company may terminate the account, and the data are deleted in accordance with the Privacy Policy.
2. Description of the Service
2.1. Anserra analyzes the User's website, or a website designated by the User, for readiness to interact with automated AI agents and AI search systems, including AI Overviews, chatbots, and browser agents.
2.2. As part of the analysis, the Service crawls the website, produces a readiness score, generates recommendations and automatically generated technical files such as robots.txt, llms.txt, and JSON-LD markup, and provides a competitor comparison feature.
2.3. Certain plans include the Observatory feature, under which an automated browser agent based on the Claude model follows links on the website to check the availability of pricing, the path to purchase or booking, and the return and cancellation terms. The agent's operation is described in Section 3 below.
2.4. The Service is available in a free mode without registration, consisting of a limited one-time check of a designated website, and in paid plans with extended functionality, including the multi-site partner plans Multi-15 and Multi-50 designed for agencies and consultants managing checks for several client websites.
2.5. The Service does not create or process images, video, or audio recordings identifying the likeness or voice of a specific natural person, does not perform face swapping, and does not use a person's likeness without that person's consent. The automated agent described in Section 3 does not make legally significant decisions about natural persons and does not perform automated categorization of individuals.
2.6. The readiness score is generated based on the analysis of several groups of parameters, including the technical accessibility of the website to automated agents, the presence and correctness of robots.txt and llms.txt files, structured markup such as JSON-LD and schema.org, and the clarity and structure of page text content for language models. The specific set of parameters analyzed may be expanded by the Company as the Service develops.
2.7. Check results are provided to the User as a report within the Service interface and may be exported as a PDF or by any other means provided under the selected plan.
2.8. The Company aims to maintain Service availability of at least 99% of the time in a calendar month, excluding scheduled maintenance, of which Users are notified in advance, and circumstances beyond the Company's control. This figure is indicative only, does not constitute a guaranteed service level agreement (SLA), and does not give rise to compensation if not met, unless otherwise expressly agreed with the User in a separate agreement.
3. Automated Agent and Website Crawling
3.1. By using the Service, including the free check, the User instructs the Company to perform an automated technical crawl of the designated website, including following links present on publicly accessible pages of that website.
3.2. The automated agent identifies itself with its own user-agent string referencing the Service brand and a link to the bot description page (AnserraBot, anserra.io/bot), allowing the website owner to see the fact and purpose of the visit in its own logs.
3.3. The agent does not fill in form fields, does not enter text, does not click submission buttons, and does not create orders, bookings, or payments. The only action performed is following a link already present on the page. Reaching the address of a checkout or booking page is treated as completion of the relevant check, and the agent takes no further steps.
3.4. When performing an automated crawl, the Service complies with the robots.txt directives of the website being checked and applies reasonable limits on request frequency and link-following depth so as not to create an excessive load on the infrastructure of the website being checked.
3.5. By designating a website for a check, whether the User's own website or a third-party website in respect of which the User holds the necessary rights, the User confirms it has the right to initiate the check and assumes responsibility for compliance of the check with the terms of use of the website being checked.
3.6. The Company may also send automated queries to third-party AI systems, including Google AI Overviews, ChatGPT, Perplexity, and Claude, to collect information on how the User's business is mentioned in the responses of such systems. Such queries do not constitute access to the User's website.
3.7. The owner of a website being checked who objects to the check being performed may block the automated agent's access by adding a directive to their website's robots.txt file disallowing the AnserraBot user-agent, or may request removal of the corresponding public result page by contacting the email address listed on anserra.io. The Company reviews such requests within 5 business days.
3.8. If, despite the limitations described in this section, a technical failure or other unforeseen cause results in the creation on the website being checked of an actual booking, order, or other action giving rise to obligations for its owner, the Company promptly notifies the website owner at the email address listed on anserra.io or by another available means, and provides reasonable assistance in cancelling such action.
4. Registration, Account, and Acceptable Use of the Service
4.1. To use paid plans and certain features of the free mode, the User must create an account and provide accurate information.
4.2. The User is responsible for safeguarding its account credentials and for all actions performed through its account.
4.3. One account is intended for use by one User or one organization. Under the Multi-15 and Multi-50 plans, the account administrator may grant account access to additional users within the number provided under the plan and is responsible for their actions within the Service.
4.4. The Company may suspend access to an account that has not been used for an extended period, upon prior notice to the User by email.
4.5. When using the Service, the User must not access the Service by any means other than the provided user interface and official API where available, including automated scraping of data from the Service interface; attempt to decompile, disassemble, or otherwise obtain the Service's source code; circumvent the limits on the number of checks or users set by its plan; resell access to the Service to third parties other than as provided under the Multi-15 and Multi-50 plans; upload malicious code to the Service or take actions intended to disrupt the operation of the Service's infrastructure or its subprocessors; use the Service to build a competing product based on data obtained from the Service about its operation; or use check results, readiness scores, recommendations, or other data obtained through the Service to train, fine-tune, test, or otherwise develop artificial intelligence models.
4.6. A breach of the prohibitions listed in this section is a material breach of these Terms and grounds for suspending or terminating the User's access to the Service in accordance with Section 8.
5. Fees, Payment, and Paddle
5.1. Payment for paid plans is processed through the Company's payment partner Paddle.com Market Ltd (United Kingdom), which acts as the Merchant of Record and as an independent controller of the User's payment data.
5.2. By subscribing to a paid plan, the User enters into a sale transaction directly with Paddle.com Market Ltd under the Paddle Buyer Terms (paddle.com/legal/buyer-terms), which issues invoices, collects applicable taxes, and processes refunds in accordance with the Refund Policy set out in this document, the Paddle Refund Policy (paddle.com/legal/refund-policy), and Paddle's own policies.
5.3. If these Terms conflict with Paddle's terms for buyers with respect to payment, taxes, or refunds, Paddle's terms prevail in the relevant part, since Paddle acts as the Merchant of Record for such transactions. In all other respects, including the use of the Service, these Terms remain in full force.
5.4. Current pricing plans, including the Multi-15 and Multi-50 plans, are published on the Service's website and may be changed by the Company with notice to Users as described in Section 9 below.
5.5. The Multi-15 and Multi-50 plans are intended for Users managing checks for multiple websites, such as agencies and consultants, on behalf of their own clients. A User of such a plan acts as an independent controller of its own clients' personal data and is responsible for obtaining the necessary consents and complying with applicable data protection law in its relationship with its clients.
5.6. Under the Multi-15 and Multi-50 plans, the User may place its own name and logo on reports generated by the Service for its clients (white label), provided that such branding does not alter the substantive content of the report generated by the Service and does not create a false impression for the User's client that the report was prepared without the use of the Service.
5.7. Only the User that has subscribed to the Multi-15 or Multi-50 plan is a party to these Terms. The User's clients, on whose behalf checks are performed, do not become a party to these Terms, do not acquire independent claims against the Company, and are not considered Users of the Service within the meaning of these Terms.
5.8. By subscribing to the Multi-15 or Multi-50 plan, or by initiating a check of a website belonging to its client under such a plan, the User confirms that it has obtained from such client the authority to initiate the relevant check as provided in Section 3 of these Terms, and bears full responsibility for obtaining and for the accuracy of such authority.
5.9. Under the Multi-15 and Multi-50 plans, the User may provide its clients with finished reports generated by the User using the Service, including under the User's own brand as provided in clause 5.5 of these Terms. Providing the User's clients with access to the Service itself, including the User's own account credentials, API access, or the ability to independently initiate checks within the Service interface, is not permitted unless otherwise agreed with the Company separately in writing.
5.10. Upon termination of the Multi-15 or Multi-50 plan, data about the websites of the User's clients obtained through checks is deleted in the manner and within the timeframes provided in the Privacy Policy, on the same basis as the User's own data.
5.11. By completing payment for a plan through the Paddle checkout, the User confirms it has reviewed and accepts these Terms and the Refund Policy in the version effective at the time of payment.
5.12. Plan prices are stated in US dollars unless otherwise indicated on the pricing page. Applicable taxes, including VAT, GST, and similar consumption taxes, are calculated and collected by Paddle based on the User's location.
5.13. If a payment for a renewal period fails, Paddle retries the charge in accordance with its own rules. Access to the Service's paid features may be limited until payment succeeds.
5.14. The Company may change plan prices. For existing subscriptions, a price change applies no earlier than the next renewal period, of which the User is notified at least 30 days in advance. A User who does not agree with the new price may cancel the subscription before the renewal date, in which case the previous price applies until the end of the current paid period. Where the law applicable to the User requires the User's affirmative consent to a price increase, the increase applies only once such consent is given, and in its absence the subscription terminates at the end of the current period. Where such consent is not required by law, continued use after the notice period constitutes acceptance of the new price.
5.15. If the User upgrades to a plan with broader functionality during a paid period, the upgrade is billed pro rata for the remainder of the current period, unless otherwise stated on the pricing page.
6. Rights to Results and Content
6.1. Check results, including readiness scores, recommendations, and generated files, are provided to the User for use in improving its website.
6.2. Public result pages for the free check, including the score and badge, are indexed by search engines and accessible by direct link. By initiating a free check, the User agrees to the publication of the result as described.
6.3. All rights in the Service, including its source code, algorithms, design, and trademarks, belong to the Company.
6.4. The Company grants the User a limited, non-exclusive, non-transferable license to use the Service and the resulting check results for the User's own commercial purposes, including improving its website and, under the Multi-15 and Multi-50 plans, for the benefit of the User's own clients.
6.5. Use of the Anserra name and logo, including the public badge issued for a free check result, is permitted only in unaltered form and with a link to anserra.io, without creating an impression of affiliation with the Company beyond actual use of the Service.
6.6. If the User submits feedback, suggestions, or other comments about the Service, the Company may use such feedback to improve the Service without any obligation to compensate the User.
6.7. A third party with a good-faith claim that content published through the Service infringes its intellectual property rights may contact the Company at the email address listed on anserra.io. The Company reviews such claims and may restrict access to the disputed content pending review.
6.8. The Company may use anonymized and aggregated data derived from check results, agent action records, and other data processed by the Service for its own research, publications, including industry research and the open Agent-Ready specification, and product development, provided that such data does not allow the User, its clients, or a specific website being checked to be identified, directly or indirectly. This right is granted to the Company at no charge, is not limited in time, survives termination of these Terms, and is exercised on the terms set out in the Privacy Policy.
7. Limitation of Liability
7.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. The Company does not warrant the completeness, accuracy, or suitability of the recommendations for the User's specific commercial situation.
7.2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, NOR FOR LOSS OF PROFITS, DATA, OR GOODWILL, arising out of or in connection with the Service, including where caused by the acts of third parties, in particular third-party AI systems, search engines, and the payment partner Paddle.
7.3. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S AGGREGATE LIABILITY TO THE USER FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY THE USER WITHIN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS.
7.4. Readiness scores, recommendations, and other results generated using artificial intelligence models are probabilistic in nature, may differ between repeated runs of the same check, and do not guarantee any particular position or mention of the User's website in the responses of specific AI systems.
7.5. The Company does not control the behavior of third-party artificial intelligence models and AI search systems, does not influence changes made to them by their developers, and is not liable for the consequences of such changes, including changes to the wording, accuracy, content, or tone of the responses they generate. Results obtained during one billing period are not a promise or guarantee of similar results in subsequent periods.
7.6. Each provision of this section is severable and independent of the others. Where any part is held unenforceable, the remaining parts continue to apply to the maximum extent permitted.
7.7. Nothing in this section excludes or limits liability which cannot be excluded or limited under the law applicable to the User, including liability for death or personal injury caused by the Company's fault or negligence where such liability cannot lawfully be excluded, liability for intentional acts and, where non-excludable, for gross negligence, liability under mandatory consumer protection rules of the User's country of residence, and, in respect of consumers in Georgia, the mandatory rules of Georgian legislation.
8. Term, Suspension, and Termination
8.1. These Terms apply from the moment the User begins using the Service until use is discontinued by either party.
8.2. The Company may suspend or terminate the User's access to the Service in the event of a breach of these Terms, including use of the Service to check websites without the necessary rights or for purposes that violate applicable law.
8.3. The User may discontinue use of the Service and delete its account at any time through account settings or by contacting support.
8.4. Upon termination of these Terms for any reason, provisions that by their nature should survive termination, including those on rights to results and content, limitation of liability, indemnification, and governing law, remain in effect. The retention and deletion of the User's data after discontinuation of the Service is governed by the Privacy Policy.
9. Changes to the Terms
9.1. The Company may amend these Terms by publishing the current version on the Service's website with an effective date. Material changes are additionally notified to Users by email at least 14 days before taking effect.
9.2. Continued use of the Service after an amended version of the Terms takes effect constitutes the User's acceptance of such changes. If the User does not agree with the changes, it may discontinue use of the Service and delete its account before the changes take effect.
10. Governing Law and Dispute Resolution
10.1. These Terms are governed by the law of Georgia. Disputes not resolved by negotiation are subject to the competent court at the Company's place of registration, unless mandatory consumer protection law at the User's location provides otherwise.
10.2. Before bringing a claim to court, the party considering its rights infringed shall send the other party a written notice describing the substance of the dispute. The parties shall make a good-faith attempt to resolve the dispute through negotiation within 30 days of such notice.
10.3. Where the User uses the Service as a consumer, nothing in this section deprives the User of the protection of mandatory consumer protection provisions of the law of the User's country of habitual residence, or, where granted by such law, the right to bring or defend proceedings in the courts of the User's country of residence. These Terms do not contain an arbitration clause and do not restrict any statutory consumer remedy.
11. Contact
11.1. Inquiries regarding the use of the Service should be sent to the email address listed in the contact section of anserra.io.
12. Indemnification
12.1. To the extent permitted by the law applicable to the User, the User agrees to indemnify the Company for losses, including reasonable legal costs, arising from the User's breach of these Terms, including from initiating a website check without the necessary rights, and from third-party claims related to such a breach. This clause does not apply to Users acting as consumers where such indemnities are unenforceable under the national law applicable to the User.
13. Export Control and Sanctions
13.1. The User confirms that it is not subject to international sanctions and is not listed on any restrictive measures list maintained by the European Union, the United Kingdom, the United States, or the United Nations, and that it does not use the Service on behalf of any such person.
13.2. Use of the Service involves access to the infrastructure and models of third-party providers, including OpenAI, Anthropic, Google, and Perplexity, which are subject to applicable US and other export control laws. The User agrees not to use the Service for any purpose that would violate such laws.
14. General Provisions
14.1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. The invalid provision is deemed replaced by a valid provision closest thereto in economic effect.
14.2. The Company may assign its rights and obligations under these Terms in connection with a reorganization or sale of the business or part of it without the User's consent, upon notice as described in Section 9. The User may not assign its rights and obligations under these Terms without the Company's prior written consent.
14.3. Neither party is liable for failure to perform its obligations due to force majeure, including internet infrastructure failures, acts of third parties, including subprocessors and AI model providers, and government actions.
14.4. The Company's failure to act on a breach of these Terms by the User does not constitute a waiver of the right to act on such a breach in the future.
14.5. These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between the User and the Company regarding use of the Service and supersede all prior agreements on this subject.
15. User Status. Inapplicability of Consumer Protection Legislation
15.1. The Service is intended for use by legal entities, sole proprietorships, and other persons engaged in business or professional activity, in particular marketing and SEO agencies and similar organizations. By entering into these Terms, the User represents and warrants that it uses the Service solely for purposes related to its business or professional activity and not for personal, family, household, or other purposes unrelated to such activity.
15.2. In light of the representation given in clause 15.1 of these Terms, the relationship between the User and the Company is not a relationship between a seller (provider) and a consumer. Consumer protection legislation, including rules on a statutory cooling-off period for withdrawal from a contract, does not apply to these Terms or the Parties' relationship arising from them.
15.3. If, contrary to the representation given in clause 15.1, mandatory provisions of applicable law nevertheless apply consumer protection rules to a particular User, the Company complies with such mandatory provisions to the extent they cannot be excluded by agreement of the parties. This does not affect the application of clause 15.2 to all other Users.
Company Details and Date
Individual Entrepreneur Igor Dar, Georgia, identification number 305877637, legal address Georgia, Tbilisi, Saburtalo district, Bakhtrioni str., N22, flat 25.
Version 1.0.
The effective date is 11.09.2026.